1/ If the product does not meet your expectations, you have the option to return the product to us without giving any reason within 7 working days of delivery. You have the right to withdraw from the contract of sale without any deduction, except for shipping costs. Within this period you can send the product back to us at your own expense, together with the invoice.

2/ Please send the goods to us by registered mail and insure the goods with the carrier for the purchase price of the product. This is necessary because of the possible theft or loss of these goods due to the carrier. The return of the product is at the customer’s own expense.

3/ Only products in their original condition and complete (with packaging, accessories, instructions, etc.), in perfect condition will be accepted. No incomplete, destroyed, damaged or soiled product will be accepted.

4/ The buyer is obliged to inspect the goods immediately after receipt. If mechanical damage to the packaging of the product is detected, the buyer is obliged to check the condition of the goods and, in case of damage, to make a record of the damage in the presence of the carrier. The carrier is responsible for damage during transport, as all goods are insured. On the basis of the record made, the customer will be given a reasonable discount or a new product will be delivered after the conclusion of the claim with the carrier.

5/ Later claims for mechanical damage to the product can no longer be accepted.

6/ The customer is obliged to check the completeness of the packaging upon receipt of the product (personal and non-personal). Upon delivery by courier or post, the buyer must write a complaint report on the spot about the incompleteness of the package. Upon personal collection, the buyer is obliged to check the contents of the package immediately, additional complaints will not be accepted.

7/ All products in our shop have:
● a statutory warranty period
● a statutory period for hidden defects
● a manufacturer’s warranty period, the length and extent of which depends on the manufacturers and brands

8/ The user shall bear the cost of transport of the product. However, if the returned product is covered by warranty, all fees associated with the return to the customer will be reimbursed by the seller. Any product claimed must be sent back by post (or other carrier). No shipment will be accepted at the premises or headquarters of Kolomaž (Association for Contemporary Art), o. z. personally.

9/ The Seller undertakes to take care of any repairs with the Supplier.

10/ For each claim, it is absolutely necessary to attach a photocopy of the invoice, the warranty card (if it is enclosed in the packaging) to the defective device.

Warning:

The statutory warranty does not cover, or only partially covers:
● external damage to the device (e.g. impact, …)
● damage caused by the customer through use contrary to the manufacturer’s instructions
● damage caused by use that prevents the product from being well preserved
● damage caused by use for commercial purposes
● damage caused by the use of non-compliant attachments, accessories or non-compliant consumables.

Complaint procedure:

When making a claim, please follow the following procedure:
1. Send an e-mail (or letter) stating mainly the type of product, its identification number, the number of the sales receipt and a description of the defect.
2. Within 24 hours (working days) you will be sent information about the next steps.
3. Send the goods to our address together with a description of the defect, warranty card and proof of purchase.